To get the most from your experience you need to feel relaxed and calm. However, if you’ve never been to a salon, the unknown can create a feeling of anxiety.The following questions and answers will help you get the most out of your time with me:

 

When do I book my treatments? Peak hours are often late night Thursdays, Fridays and weekends, especially Saturdays, so book as far in advance as possible in order to ensure getting the particular time, day you want.

It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. 

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Should I arrive earlier than my treatment time? Please arrive on time. Please note that I do not have a waiting area, so please do not come earlier than your appointment time, as I may still be with a previous client. If you’re late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within a few minutes.

 

Do I need to fill in a questionnaire? First-time guests will be asked to complete a questionnaire to provide me with medical and contact information. 

 

What happens if I need to cancel my appointment? If you must cancel an appointment, please give me as much advance notice as possible. At least 48 hours notice is required to avoid being charged. This gives me time to fill the slot. Please be aware that if an appointment is cancelled without 48 hours notice, a cancellation fee of 50% of the treatment cost, may be charged. If an appointment is missed without any notification or cancelled with less than 24 hours notice, we reserve the right to charge the full price of the treatment.

 

What should I wear? Most people come in casual attire-something they can easily slip off. If you are having a pedicure flip flops or open toed shoes are a good idea. 

 

Can I ask to adapt the treatment? All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the massage to go deeper or be gentler, let me know. Also, feel free to ask questions. I will appreciate knowing your thoughts and clarifying any issues you may have.

 

If I have a medical condition should I mention it to anyone? If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let me know of any medical concerns.

 

Do I at any point have to remove all of my clothes in front of anyone? It’s never required that you are unclothed in front of anyone. I will leave the treatment room while you get under the sheet on the massage table, and keep you covered at all times except for the area of the body I am massaging. I also leave the treatment room before you get up from the treatment bed.

 

Do I have to remove all jewellery? If possible, leave your jewellery at home as you will not need it for your visit. If you choose to take them with you to your treatment, remember not to leave them behind.

 

Should I eat before a treatment? Try not to eat for at least an hour before a face or body treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.

 

Can I use my mobile? A visit is a tranquil and stress-reducing experience, therefore it is best to leave mobile phones at home or turn them off before entering the salon.

 

Are children allowed? During your time with me, I want to concentrate on you. If you do need to bring children, please make sure there is another person on hand to look after them, so that I can look after you.

 

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